Terms and Conditions for Perivale Carpet Cleaners
These Terms and Conditions set out the basis on which Perivale Carpet Cleaners provides domestic and commercial cleaning services. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. They are designed to create clear expectations around the booking process, payment arrangements, cancellations, service limitations, waste handling, and legal responsibilities. References to carpet cleaning services, upholstery cleaning, stain treatment, and fabric care are included where relevant to the scope of work.
These terms apply to all services provided by the company, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning, mattress cleaning, stain removal, deodorising, and related treatment options. Unless agreed in writing, any estimate, quotation, or verbal discussion does not form a binding guarantee of outcome. Cleaning results can vary depending on carpet fibre, age, condition, previous treatment, level of soiling, access, and environmental factors. The customer is responsible for reading and understanding these terms before the appointment begins.
The company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that service unless a change is required by law or regulatory obligation. In the event of any inconsistency between a quotation and these terms, the terms will prevail unless a director or authorised representative has expressly confirmed otherwise in writing.
All bookings are subject to availability and acceptance by the company. A booking request may be made by phone, online form, message, or other accepted method. Once an enquiry is received, the company may request further details such as room count, flooring type, access conditions, parking arrangements, and the level of cleaning required. Where appropriate, the company may provide an estimated price based on information supplied by the customer. If the actual condition of the property differs significantly from the information provided, the final price may be adjusted to reflect the additional time, labour, materials, or equipment required.
For the avoidance of doubt, a booking is not confirmed until the company has acknowledged it and, where applicable, received a deposit or written acceptance of the quotation. The customer must ensure that all booking details are accurate, including the address, date, access instructions, and specific areas to be cleaned. If incorrect or incomplete information causes delay, extra labour, or the need for a return visit, additional charges may apply. The customer should also advise of any known hazards, fragile items, hidden damage, water supply limitations, or special care requirements before the service commences.
The company may refuse or cancel a booking where it reasonably believes the requested work is unsafe, impractical, outside the scope of its services, or likely to cause damage. This includes circumstances where severe staining, existing wear, mould, pet contamination, or structural issues make the work unsuitable for standard treatment. Although Perivale Carpet Cleaners will always aim to provide a professional and courteous service, it cannot guarantee that every mark, odour, or blemish can be fully removed. Customers should understand that cleaning is a restorative service rather than a replacement for repair or reupholstery.
Payment terms will be agreed at the time of booking or before work begins. Unless stated otherwise, payment is due immediately upon completion of the service. The company may accept card payments, bank transfer, cash, or another method that has been approved in advance. Where a deposit is required, it will be deducted from the total invoice. If the customer fails to make payment when due, the company reserves the right to charge reasonable recovery costs, interest where permitted by law, and any associated administration expenses.
Quotations are generally based on standard working conditions and the information supplied by the customer. Any additional services requested on the day, such as deep stain treatment, repeated passes, extraction work, protective treatment, or special fibre care, may incur extra charges. Where a technician identifies a need for additional work, the company will normally explain the likely cost before proceeding. If the customer declines recommended additional work, the company may limit the scope of service accordingly. Quotations are valid for the period stated in the offer, if any, or otherwise for a reasonable period subject to availability and price changes.
Cancellations and postponements should be communicated as early as possible. If the customer cancels with sufficient notice, no fee may be charged, although any deposit may only be refunded in accordance with the conditions communicated at booking. Where a cancellation occurs at short notice, the company may charge a cancellation fee to cover lost time, travel preparation, and scheduling disruption. If the technician arrives at the property and cannot gain access, is refused entry, or is unable to work because the area has not been made available, this may be treated as a late cancellation or failed appointment and may be charged in full or in part.
The customer is responsible for preparing the premises before the appointment unless the company has specifically agreed to assist with moving items. This may include removing small valuables, fragile objects, ornaments, personal documents, and items that could obstruct cleaning equipment. Large furniture may only be moved where it is safe, practical, and within the technician’s discretion. The company is not liable for damage caused by unstable, poorly assembled, already weakened, or unsuitable furniture. Where access is difficult or restricted, the customer should notify the company in advance so that appropriate arrangements can be considered.
The customer should provide a safe working environment, including reasonable access to electricity, water, lighting, and ventilation where required. If the service cannot proceed due to safety concerns, contamination, aggressive behaviour, dangerous pets, pest activity, asbestos risk, or other hazardous conditions, the company may stop work immediately and charge for the time spent on site. The customer must not instruct technicians to work in conditions that appear unsafe or contrary to applicable health and safety expectations. Carpet cleaning services are delivered on the basis that the environment is suitable for professional attendance.
The company will use reasonable care and skill in performing all agreed services. It will generally take reasonable precautions to protect flooring, furnishings, and surrounding surfaces. However, the customer acknowledges that cleaning may occasionally expose pre-existing defects, hidden stains, colour loss, shrinkage, seam weakness, adhesive failure, or water sensitivity in older materials. Some fabrics and fibres may react unpredictably to moisture, heat, agitation, or cleaning agents. Where the company believes a test patch is necessary, it may carry out a small inspection area before continuing with the main work.
Liability is limited to direct losses caused by proven negligence of the company or its staff, subject always to the limits set out below and to the extent permitted by law. The company will not be liable for indirect, special, incidental, or consequential loss, including loss of business, loss of rent, loss of profit, loss of goodwill, or any emotional distress arising from service outcomes. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Where damage is alleged, the customer must notify the company as soon as reasonably possible and in any event before the area is altered, cleaned by another contractor, or repaired. The company may request photographs, inspection access, or other relevant information to assess the claim. If the company accepts responsibility, its remedy may include repair, re-cleaning, partial refund, or compensation up to the value of the affected service, depending on the circumstances. The company is not responsible for damage resulting from hidden defects, unsuitable materials, prior wear, misuse, failure to follow aftercare advice, or actions by third parties.
Cleaning chemicals and methods will be selected with reasonable care based on the type of surface and the information available at the time of service. Nevertheless, some discolouration, odour retention, or residual spotting may remain even after professional treatment. Steam extraction, low-moisture cleaning, and stain removal methods may have different outcomes depending on fibre structure and previous contamination. The customer accepts that certain stains, including but not limited to dye transfer, bleach marks, old pet stains, and permanent textile damage, may be impossible to remove fully. No guarantee is given that carpets will return to a new or factory-fresh condition.
Waste disposal and environmental handling will be carried out in accordance with applicable UK waste regulations and duty-of-care requirements. The company will dispose of waste generated by its own operations in a lawful and responsible manner. This may include used filters, disposable materials, spent cleaning consumables, contaminated cloths, and minor waste created during the service. Where waste must be removed from the property, the company will take reasonable steps to ensure that it is transported, stored, and disposed of correctly through appropriate channels.
The customer remains responsible for disposing of household waste, bulky items, personal belongings, and any pre-existing refuse not created by the cleaning service unless otherwise agreed in writing. The company does not normally remove hazardous waste, sharp materials, human or animal waste, chemical drums, or other regulated items unless it is legally permitted and specifically contracted to do so. If such materials are discovered on site, the company may suspend work and require the customer to arrange specialist removal. Any waste left behind by the company will be limited to ordinary operational residue and not general household rubbish.
Where waste handling requires special packaging, segregation, or disposal procedures, the customer agrees to cooperate with the company and provide accurate information. The company may refuse to collect or transport items that it reasonably believes would breach environmental legislation, create a health risk, or exceed the scope of the agreed service. This clause is intended to ensure compliance with waste management obligations while maintaining efficient and lawful cleaning operations. Customers must not ask technicians to dispose of prohibited materials as part of a routine cleaning visit.
The company may suspend or terminate service if the customer is abusive, repeatedly obstructive, or in material breach of these terms. In such cases, the company may charge for work already completed, travel costs, and reasonable administrative time. The company may also refuse future bookings where payment disputes, safety issues, or repeated cancellations have occurred. Any failure by the company to enforce a term on one occasion does not waive its right to enforce the same or any other term later.
Force majeure events, including severe weather, transport disruption, power failure, public emergency, illness, or other circumstances beyond the company’s reasonable control, may prevent or delay attendance. In those circumstances, the company will use reasonable efforts to rearrange the appointment or provide an alternative date. It will not be liable for delay or failure caused by such events. If the customer requires a same-day or time-sensitive appointment, they accept that punctuality may be affected by traffic, job length, access issues, or unforeseen technical problems.
These Terms and Conditions, together with the accepted quotation or booking confirmation, form the entire agreement between the parties in relation to the service. No statement made during preliminary discussions shall override these terms unless confirmed in writing by an authorised representative of the company. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force and effect. The headings used in this document are for convenience only and do not affect interpretation.
These terms are governed by the laws of England and Wales. Any dispute arising from or relating to the services, the booking, payment, cancellation, liability, or interpretation of these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. Customers entering into a service agreement with Perivale Carpet Cleaners do so on the understanding that UK law applies to the contract and to any dispute resolution process.
Nothing in these terms affects the customer’s statutory rights under applicable consumer legislation. Where services are purchased by a consumer, they will be provided with reasonable care and skill and within a reasonable time, unless specific arrangements have been agreed. These terms are intended to be fair, transparent, and consistent with UK legal standards for service provision. By proceeding with a booking, the customer confirms that they have read, understood, and accepted the conditions applicable to the chosen cleaning service.
These Terms and Conditions are provided for legal and operational clarity and may be relied upon by the company when managing appointments, disputes, or service queries. Customers should retain a copy for reference. By placing a booking with Perivale Carpet Cleaners, the customer agrees that the service will proceed under these terms, including the booking process, payment obligations, cancellation rules, liability limitations, waste regulations, and governing law provisions stated above.